Return Policy

Return & Refund PolicyCollar Cuff Care LLCAt Collar Cuff Care LLC, we strive to ensure customer satisfaction with every purchase. This Return Policy outlines the terms and conditions under which returns and refunds may be requested and processed.By placing an order on our website, https://collarcuffcare.com/, you agree to the terms described in this Policy.If you have any questions or concerns about returning an item or requesting a refund, please contact us at collarcuffcare@gmail.com or call 1 (800) 359-1057 (Toll-Free).This Policy should be read together with our Terms & Conditions.
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‍1. ELIGIBILITY FOR RETURNS
‍As a general policy, Collar Cuff Care LLC does not accept returns or exchanges for products once they have been delivered. However, exceptions may be granted in the following circumstances:Damaged or Defective Items:
If the product arrives damaged or defective during transit, you must notify us within 15 days of receipt.Incorrect Products:
If you receive a product that differs from what you ordered (e.g., wrong size, type, or quantity), please contact us within 15 days of delivery.Clear photographs showing the damage and the packaging condition will be required as proof to process your claim. All return or replacement requests for damaged, defective, or incorrect items will be reviewed on a case-by-case basis.If approved, we will either replace the item or issue a refund, depending on the nature of the issue and your preference.Returns or exchanges will not be accepted for reasons such as:Change of mindDissatisfaction unrelated to defectsImproper use or storage after delivery
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‍2. CONDITIONS FOR RETURNS
‍Returns are accepted only in exceptional circumstances (damaged, defective, or incorrect products). The following conditions must be met:a) Notification Timeline: You must notify us within 15 days of receiving the product. Requests made after this period will not be considered.b) Proof of Issue: You must provide clear and sufficient proof, including photographs of the product, packaging, and shipping labels or tracking information.c) Original Condition: The product must be in its original condition — including packaging, labels, and any accompanying accessories — unless the damage occurred during shipping or manufacturing.d) Return Approval: All return requests are subject to approval by Collar Cuff Care LLC. If approved, you will receive detailed instructions on how to proceed.e) Non-Returnable Items: Products that have been used, opened, or damaged due to improper handling or storage by the customer are not eligible for return.
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‍3. HOW TO INITIATE A RETURN OR REFUND Contact Us:
‍ Notify us within 15 days of receiving the product by emailing collarcuffcare@gmail.com or calling 1 (800) 359-1057 (Toll-Free).Provide your order number, contact details, and a detailed explanation of the issue.Submit Proof: Attach clear photographs of the damaged, defective, or incorrect product, including images of the packaging and shipping label (if applicable).Review Process: Once your request is received, our team will review it and notify you of the outcome. If approved, you will receive instructions for returning the item or processing a replacement/refund.
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‍4. REFUNDS :
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.If approved, refunds will be processed within three (3) business days.Refunds will be issued to the original payment method used during purchase, or you may choose store credit for future orders.If your refund has not appeared within the expected timeframe, please check with your bank or card provider, as processing times vary.If issues persist, contact us at collarcuffcare@gmail.com for assistance.
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‍5. CANCELLATION OF SUBSCRIPTION ORDERS
‍a) Cancellation PolicySubscription orders may be cancelled anytime before the renewal date. Once the renewal is processed, cancellations will apply only to future cycles; the current order cannot be refunded.
b) How to CancelTo cancel a subscription:Log in to your account and navigate to Subscription Management, orContact us at collarcuffcare@gmail.com or 1 (800) 359-1057 (Toll-Free).
Provide your subscription details and order number to expedite the process.
c) Refunds for Cancelled SubscriptionsRefunds are not issued for orders already processed or shipped. Refunds apply only if the cancellation is completed before the renewal cycle begins.
d) Changes to SubscriptionsTo modify your subscription (e.g., delivery frequency, payment method, or address), contact us at least 48 hours before the next renewal date.
e) ReactivationCancelled subscriptions may be reactivated anytime through your account or by contacting customer service.
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‍6. GOVERNING LAW & DISPUTE RESOLUTION
‍All disputes, claims, or controversies arising from or relating to this Policy shall be handled in accordance with the Governing Law and Dispute Resolution clause stated in our Terms & Conditions.
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‍7. UPDATES TO THIS POLICY
We may add, change, or update this Return & Refund Policy at any time, at our sole discretion, with or without prior notice.You are responsible for reviewing this Policy periodically. Continued use of our website after updates constitutes acceptance of the revised Policy.


‍Last Updated: December 06, 2024